Dignity Health Patient Registration Representative in LOS ANGELES, California
Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed, acute care, nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center, the Los Angeles Center for Women’s Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit for more information.
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include:
Appropriate patient identification
Collecting accurate and thorough patient demographic data
Obtaining insurance information and verifying eligibility and benefits
Determining and collecting patient financial liability
Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance.
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
Applicable education and/or training can be used to balance a lack of experience.
Thorough understanding of insurance policies and procedures.
Working knowledge of medical terminology.
Able to perform basic mathematics for payment calculation.
Experience in requesting and processing financial payments.
Intermediate to advanced computer skills.
Knowledge of charity care programs as well as the various government and non-government programs preferred.
This position is represented by SEIU.
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If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.
Job ID 2018-64462
Employment Type Part Time w/o Benefits
Department ED Patient Registration
Hours / Pay Period 32
Facility California Hospital Medical Center
Location LOS ANGELES
Standard Hours 3p-1130p Alternating weekends
Work Schedule 8 Hour