Dignity Health Patient Registration Representative in LOS ANGELES, California

Overview

Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed, acute care, nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center, the Los Angeles Center for Women’s Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit for more information.

Responsibilities

Position Summary:

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include:

  • Appropriate patient identification

  • Collecting accurate and thorough patient demographic data

  • Obtaining insurance information and verifying eligibility and benefits

  • Determining and collecting patient financial liability

  • Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance.

The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

Qualifications

Minimum Requirements:

  • 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.

  • Applicable education and/or training can be used to balance a lack of experience.

  • Thorough understanding of insurance policies and procedures.

  • Working knowledge of medical terminology.

  • Able to perform basic mathematics for payment calculation.

  • Experience in requesting and processing financial payments.

  • Intermediate to advanced computer skills.

  • Knowledge of charity care programs as well as the various government and non-government programs preferred.

This position is represented by SEIU.

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Connect With Us!

Not ready to apply, or can't find a relevant opportunity?

to learn more about a career at Dignity Health and experience #humankindness.

Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-64462

Employment Type Part Time w/o Benefits

Department ED Patient Registration

Hours / Pay Period 32

Facility California Hospital Medical Center

Shift Evening

Location LOS ANGELES

State/Province CA

Standard Hours 3p-1130p Alternating weekends

Work Schedule 8 Hour