Dignity Health Manager, Clinic Operations in PHOENIX, Arizona


Located in the heart of Phoenix, Ariz., St. Joseph's Hospital and Medical Center is a 586-bed, not-for-profit hospital that provides a wide range of health, social and support services with special advocacy for the poor and underserved. St. Joseph's is a nationally recognized center for quality tertiary care, medical education and research. It includes the internationally renowned Barrow Neurological Institute, the Muhammad Ali Parkinson Center, the Norton Thoracic Institute, a campus of Creighton University's Medical School and the first Level I Trauma Center in Arizona verified by the American College of Surgeons. U.S. News & World Report routinely ranks St. Joseph's among the best hospitals in the United States for neurology and neurosurgery. For more information please visit our website at .


Position Summary:

Provides oversight for assuring all aspects of the clinic(s) operate in accordance with the Governance Committee's agreed-upon goals and objectives and that anticipated educational and financial results are achieved.

Effectively manages all operational aspects of the assigned clinic. Works closely with staff and providers to ensure that all fiduciary and clinic goals are met. Proactively determines workload priorities through planning, coordination and managing staff and providers to meet the administrative, operationa and support requirements. Engages staff and promotes a positive culture that prioritizes humankindness and patient-centric care consistent with Dignity Health's mission, vision, and values.


Participates in work groups, teams, task forces and committees to support ongoing improvement in clinic operations. Provides value‚Äźadded and productive input and expertise to drive continual

improvement, support standardization and streamlining and to resolve ongoing patient care issues.

Supports the established processes and systems to enhance customer service. Provides coaching to staff to enhance customer service skills and ensure patients and internal employees and providers

receive excellent customer service. Ensures a safe environment for patients, staff, providers and visitors, and operates clinic in compliance with all legal, regulatory and Dignity Health requirements

impacting areas of responsibilities.

Assists in determining the workload priorities to enable timely completion of tasks. Supports the ongoing technical and professional training and development of staff to enhance clinic and individual

performance and staff career growth. Monitors work performance of staff and providers and supports necessary training and coaching.

Assists in managing the revenue cycle. With adequate management of template (i.e., provider schedules), balances number of visits/services with operational revenue requirements. Supports the

management of supply costs, tracks inventory usage, using purchasing information management systems, including maintaining staffing levels that adhere to labor standards and effectively

controlling staff premium pay.



Bachelor's degree in a related field or a minimum of 10 years of progressive experience in lieu of Bachelor's degree

Five (5) years experience with a physician practice or ambulatory care management

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Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-54266

Employment Type Full Time

Department Cancer Center Administration

Hours / Pay Period 80

Facility St Josephs Hospital and Medical Center

Shift Day

Location PHOENIX

State/Province AZ

Standard Hours 8-5

Work Schedule 8 Hour