Dignity Health Manager Health Coaches in Phoenix, Arizona


The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.

Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.


The Arizona Care Network (ACN) is a clinically integrated physician network and is a Dignity Health and Abrazo Health physician collaboration. The Manager of the Health Coaches reports to the ACN Director of Embedded Care and is an employee of Dignity Health Management Services, a physician support organization.

The Manager, Health Coaches, is responsible for the deliverables and relationships related to the Virtual Health Home program and contract, in additional to the daily management for the health coach staff.


Under the direction of the Director of Embedded Care, the Manager is external facing and manages Health Coach Staff. Oversee the daily, onsite, management activities of the Health Coach Team to include:

  • Staff mentoring, coaching, supporting, and counseling.

  • Developments and implementation of performance improvement plans.

  • Daily staffing and panel management in alignment with the fidelity of the Virtual Health Home (VHH) model

  • TEAM timecard oversight.

  • Regularly performs documentation audits.

  • Adhere to the VHH model and contract deliverables as described in the MMIC contract with ACN.

  • Must be well versed in each contract deliverable related to the VHH

  • Executes/delivers contract requirements in a timely matter as outlined in the MMIC contract

  • Maintain a positive relationship with MMIC staff and leadership as it pertains to the VHH program

  • Acts as a liaison for ACN with appropriate involvement and escalation to ACN director and executives.

  • Work closely with the director of embedded care in developing and adhering to embedded care policies related to care coordination and population health activities

  • Facilitate stakeholder participation in program with on-going education and technical assistance

  • Act as a subject matter expert/liaison for behavioral health activities related to ACN business operations.

  • Other duties as assigned.


A) EXPERIENCE: At least 3 years’ experience with providing supervision to health care professionals in the field of care coordination, case management or discharge planning within a physician practice, medical facility, hospital or healthcare organization. Experience functioning as a leader, team decision maker, managing projects, deadlines, creating and writing professional reports and documents.

B) EDUCATION AND TRAINING: Minimum requirement high school diploma. Bachelor degree in behavioral health field preferred.


D) SPECIALIZED KNOWLEDGE AND SKILLS: Ability to form strong professional relationships with members, providers and outside stakeholders. Strong relationship skills, including proficiency in Motivation Interviewing. Superior customer service skills for coordinating service delivery including attention to members, sensitivity to issues, proactive identification and resolution to issues to promote positive outcomes. Computer literacy in order to navigate through electronic medical record, internal/external computer systems, including Microsoft Excel, Word and Power Point.

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Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2017-32888

Employment Type Full Time

Department Behavioral Health

Hours / Pay Period 80

Facility Dignity Health Management Services Organization

Shift Day

Location Phoenix

State/Province AZ

Standard Hours Monday - Friday (8:00 AM - 5:00 PM