Dignity Health Population Health Medical Assistant in Phoenix, Arizona


The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.

Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.


Arizona Care Network (ACN) is a clinically integrated physician network and is a Dignity Health and Abrazo Health (Tenet) physician collaboration. The Population Health Medical Assistant (MA) is an employee of Dignity Health Managed Services Organization, a physician support organization owned by Dignity Health.

The Population Health MA supports the primary care teams in the network either remotely or embedded within a primary care office to improve compliance on population health initiatives such as annual wellness visits, quality care gap closure, and in network referrals. This position will not provide direct patient care but will execute standing orders for patients.


  • Regularly reviews patient charts for screening needs and quality gap closure as well as care coordination needs.

  • Working under the appropriate physician licensure, the Population Health Medical Assistant uses standing orders as developed by the primary care physician to place orders for screening and quality gap closure needs.

  • Performs chart prep prior to office visits for all ACN value based lives to identify open care gaps

  • Manages in network referrals for all ACN value based lives

  • Performs member outreach to schedule patient visits for campaigns such as annual wellness visits, well child visits, breast cancer screening and colorectal cancer screening.

  • Helps coordinate follow up visits for transitions of care for ACN value based lives

  • Transfers patient data regarding quality care gaps from clinic medical record to ACN population health management platforms.

  • Proactively works payer care gap and frequent flier/high risk reports for all ACN value based lives.

  • Works collaboratively with the primary care team as well as ACN clinical performance teams to effectively manage ACN value based lives.

  • Fully discloses relevant training, experience and credentials, in order to help patients understand the scope of services they are qualified to provide

  • If applicable; work in collaborative and cooperative matter with team in physician office embedded in, as well as with assigned PNC, CPR, , RN, SW as appropriate, and their supervisors.

  • Basic understanding of ALOS, re-admission rates, Gaps in Care.

  • Other duties as assigned by supervisor.


  1. EXPERIENCE: At least three years’ experience as Medical Office Referral Coordinator, Medical Assistant, Health Plan or Managed Care Organization Utilization Technician.

  2. EDUCATION AND TRAINING: High school diploma or equivalent

  3. LICENSE, CERTIFICATION: Medical Assistant

  4. OTHER REQUIREMENTS: Must have excellent verbal communication skills.

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-55968

Employment Type Full Time

Department Clinical Integration

Hours / Pay Period 80

Facility Dignity Health Management Services Organization

Shift Day

Location Phoenix

State/Province AZ

Standard Hours Mon-Fri (8-5 PM)

Work Schedule 8 Hour