Dignity Health System Engineer II - Server Monitoring in Phoenix, Arizona


Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charity care, community benefit, and unpaid cost of government programs. For more information, please visit our website at. You can also follow us on and.


Position Summary:

Provides operational support in addition to evaluation and implementation services for new products, technologies and solutions to address corporate business requirements.

Works beyond the routine utilizing specialized knowledge and analysis of multiple variables.

Has a comprehensive understanding and skillsets for supported platforms/products and environments. Effort and activities are divided between maintenance and support of existing environments, and implementation tasks. Project assignments can be large in scope but are typically of medium complexity.

  • Provide exceptional customer service to Dignity Health end users, Business Stakeholders and other members of Dignity IT

  • Perform daily production support activities

  • Participate in team on-call rotations.

  • Perform patching and code deployments across all environments

  • Participate in projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions.

  • Participates in support efforts between Enterprise IT Operations and other Dignity Health support teams.

  • Conduct performance tuning and troubleshooting

  • Initiate change management requests and adhere to the Dignity IT CM process.

  • Perform source code/versioning management function adhering to technical management guidelines

  • Provide ownership of technical issues within the IT Operations Team

  • Assist with the design and implementation of a comprehensive monitoring and alerting process across all IT Operations platforms

  • Assist with strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development)

  • Build new test and production environments on existing or new hardware as required.

  • Identify automation opportunities and implement scripted solutions.

  • Identify technical innovation and process improvement opportunities.

  • Assist with the implementation of a comprehensive and ongoing release management and planning effort.

  • Utilize standard tools and methodology to develop system and support performance metrics.

  • Perform technical mentoring and cross training with other team members.

  • Demonstrate a basic knowledge & expertise with Dignity business processes and routines.


Minimum Qualifications:

  • BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required.

  • 3-7 years of professional experience in an IT technical or infrastructure field is required.

  • 3+ Years’ experience in a large environment with Site Scope, SCOM or other enterprise monitoring solution using advanced monitoring solutions.

  • 3+ Years’ experience with progressively complex scripting capabilities using PowerShell and VBS.

  • 1+ years’ experience monitoring Back Office solutions such as Exchange, SharePoint, IIS and SQL.

  • 1+ Years’ advanced Windows Server troubleshooting and support in a large complex networking environment.

  • 1+years’ experience monitoring cloud based server systems.

  • Excellent verbal and written communication skills.

  • Ability to develop and organize written documentation and procedures is required.

  • Ability to exercise good judgment in determining work and problem resolution priorities and approaches.

  • Strong conflict resolution skills.

  • Ability to multi task in a fast paced work environment.

  • Team player will work close in team environment

Preferred Qualification:

  • Prefer Infrastructure Engineers with Windows server and back office experience in a large organization supporting greater than 1,500 servers in a complex networking environment.

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-53308

Employment Type Full Time

Department IT Engineering

Hours / Pay Period 80

Facility Dignity Health System Office

Shift Day

Location Phoenix

State/Province AZ

Standard Hours Mon-Fri (8-5 PM)

Work Schedule 8 Hour