Job Information
Dignity Health Manager of Patient Safety in Redwood City, California
Overview
About Sequoia Hospital – Hello Humankindness
Dignity Health Sequoia Hospital is an accredited, not-for-profit community hospital providing innovative and exceptional health care for generations of Bay Area residents. Sequoia’s Heart and Vascular Institute (https://www.dignityhealth.org/bayarea/locations/sequoia/services/heart-and-vascular-institute) is a nationally known pioneer in advanced cardiac care, affiliated with the Cleveland Clinic Heart and Vascular Institute. Sequoia has received national recognition from Healthgrades for superior patient safety and was named as one of America’s top 100 hospitals for cardiac care. Our Total Joint Replacement (https://dignityhealth.org/Service%20Areas/bayarea/locations/sequoia/services/orthopedics) program is a designated Blue Distinction Center for Knee and Hip Replacement. Our Birth Center (https://dignityhealth.org/Service%20Areas/bayarea/locations/sequoia/services/birth-center) is consistently ranked as a favorite among Peninsula families. We are also known for our comprehensive emergency care and leading-edge tomosynthesis 3-D mammogram technology (https://dignityhealth.org/Service%20Areas/bayarea/locations/sequoia/services/breast-and-diagnostic-center) . Our Pavilion combines the most advanced medical and surgical services with a unique healing environment, including private, spacious rooms and inviting garden areas.
Learn more about us (https://dignityhealth.org/Service%20Areas/bayarea/locations/sequoia/about-us) , our awards (https://dignityhealth.org/Service%20Areas/bayarea/locations/sequoia/about-us/quality---awards) , and some of our services:
Heart Surgery (https://dignityhealth.org/Service%20Areas/bayarea/locations/sequoia/services/heart-and-vascular-institute/heart-surgery)
Maternity
Orthopedics (https://dignityhealth.org/Service%20Areas/bayarea/locations/sequoia/services/orthopedics)
dignityhealth.org/sequoia
Responsibilities
Position Summary:
Registered Nurse Oversees the facility Patient Safety Program, including the Patient Safety Plan requirements for the collection, analysis and reporting of events and patient safety data, investigation of events and near misses, and ensuring all accreditation and regulatory requirements for patient safety are fully met. Participates in system office initiatives and programs to mitigate identified risks at various facilities which result in reduced costs, reduced adverse patient outcomes, and safer patient care. Coordinates claim team requests and collaborates with other key stakeholders to implement learnings from claims. Oversees the coordination of all legal documents related to hospital liability.
Principal Duties and Accountabilities:
Implements and oversees the organization-wide patient safety program and manages the reporting, data analysis and evaluation as outlined in the Patient Safety Plan. Ensures regulatory and accreditation requirements for patient safety are fully met. Provides patient safety education at new hire orientation and ongoing to leaders, clinician presentations (e.g. event reporting expectations, culture of safety, patient safety initiatives, etc.)
Oversees the events reporting process, root cause analysis, and event investigation/review. Supports and encourages harm reporting throughout the organization through a non-punitive just event reporting system. Participates in system office initiatives and programs to mitigate risks identified at other hospitals, resulting in reduced costs, adverse patient outcomes and ultimately safer patient practices/care. Prepares and presents informative and actionable patient safety reports (to include patient's story of harm) to appropriate committees to include high level presentations to leadership, Medical Executive Committee and The Board.
Receives and oversees responses to patient complaints/grievances and investigates to solve issues promptly. Acts as an intermediary between patients, staff and family to provide clear communication between all parties regarding any outstanding issues. Seeks input from patients/families involved in harm or close-call events as appropriate.
Coordinates the requests from the system office claims team (related to litigated claims) and collaborates with other key stakeholders to implement learnings from claims. Coordinates all legal documents related to hospital liability, including the management of subpoenas, Summons and Complaints and other related activities.
Qualifications
Education and Experience:
Bachelor's degree of Nursing (BSN) or five (5) years of related job or industry experience in lieu of degree.
Minimum of three (3) years of risk management, patient safety and/or other related professional experience and a minimum of two (2) years of experience managing/supervising employees and/or vendors.
Pay Range
$56.99 - $82.64 /hour
We are an equal opportunity/affirmative action employer.