Dignity Health Chief Operating Officer in Santa Maria, California


About Pacific Central Coast Health Centers

Midway between Los Angeles and San Francisco reside the charming Central Coast communities of Santa Maria, San Luis Obispo, and Arroyo Grande. Here, the mission of Dignity Health can be found at Marian Regional Medical Center, French Hospital Medical Center, Arroyo Grande Community Hospital and Pacific Central Coast Health Center’s (PHC).

PHC organization was formed to provide the management, organizational and operational support for community clinics. The philosophy guiding PHC’s practice is to provide the ideal environment for health care delivery. The team approach to patient care is inherent in a group practice environment. Every employee of PHC is a team member who can affect patient care profoundly, either in a positive or a negative sense. Many patients, due to illness, are not at their best and there may be difficult management problems. Tact, understanding, support and patience are essential to a good patient-physician relationship. Each employee is encouraged to contribute toward this successful relationship.


Position Summary:

Reporting to Pacific Central Coast Health Centers (PHC) President/CEO, the Chief Operating Officer is responsible for ensuring a unified, integrated, patient centric, and high performing clinical operations. Works closely with President/CEO to develop the operations of PHC, including systems, metrics and dashboards to enhance quality, productivity, utilization, outcomes and cost management. Ensures a consistent execution of key support, systems, and processes that make effective use of organizational resources to achieve PHC's strategy and goals. The COO is responsible for the development of and provides the leadership that drives the integration of PHC's strategic plan with operations across PHC. The COO is responsible for ensuring consistent and standardized operations across all PHC clinical sites. The COO is responsible for the management and oversight of PHC enterprise-wide operational support positions, departments, and service lines. Reporting to the COO are the Directors of Operations, and others. In the absence of PHCs President/CEO, represents the President/CEO. Leads and performs responsibilities in full alignment with PHCs mission, values and Standards of Conduct. Collaborates closely with various areas of Dignity Health, Dignity Health Hospital's and Medical Groups, and must demonstrate exceptional collegial and productive working relations with others. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. This position will also have access to patient protected health information (PHI). The COO has a responsibility to safeguard patient health and financial information.



  • Minimum of ten years of accomplished healthcare leadership experience.

  • Experience in a large, complex and integrated healthcare delivery system.

  • Superior leadership experience, particularly in cultivating a high-performing team, and in developing and maintaining excellent relations with physicians and staff at all levels.

  • Track record of progressive development of ambulatory clinics and physician practices.

  • Managed care experience is required. Proficiency and experience with systems, particularly EHRs

  • Is a visible, results oriented, and nimble leader with a reputation of doing what it takes to get the job done whileensuring strong interpersonal relationships; puts the interests of the organization ahead of personal interests.

  • Employs a style that is transparent, credible, and focused on relationship building, influence, conviction, innovation andintegrity.

  • The ability to balance strong business capabilities and high business ethics with a commitment to clinical and service excellence.

  • The ability to translate vision into a strategic plan and execute the plan flawlessly.

  • The ability to set and maintain high standards of performance in a collegial environment, holding people accountable forachieving deliverables.

  • This individual will be an outcome driven leader, has a sense of urgency, and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.

  • Accepts responsibility for self and actions of direct reports.

  • Maintains composure and speaks respectfully.

  • Exceptional interpersonal and communication skills.

  • Ability to express and implement concepts and ideas, both orally and in writing.

  • Demonstrates Dignity Health's values and exercise tact and diplomacy in dealing with others.

  • Ability to organize and set priorities to ensure that objectives are met, and delegates appropriately.

  • Recognizes the need for proactive change; adapts to and motivates others to adopt values, strategies, goals and plans in response to changing business conditions.

  • Demonstrates competency in technology applications related to business and clinical functions.

  • Health insurance knowledge of HMO, PPO and capitated risk plan contracts as they relate to providers andpractices.


  • Previous out-patient leadership experience.

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-65025

Employment Type Full Time

Department Clinic Administration

Hours / Pay Period 80

Facility Pacific Central Coast Health Centers

Shift Day

Location Santa Maria

State/Province CA

Standard Hours Monday-Friday

Work Schedule 8 Hour